Transform Customer Support Process with Tailored BPO Solutions
Denave is an award-winning digital-first customer experience solutions provider in Malaysia. With 2 delivery centres, Denave offers BPO solutions to innovative technology and other blue-chip companies in the APAC. We deliver transformative digital CX solutions, enabling the world’s disruptive organizations to acquire new customers, win customer loyalty, and protect their online communities across all channels.
As the pioneering APAC digital CX outsourcing partner, Denave serves clients in e-commerce, healthcare, FinTech, gaming, digital advertising, mobility, technology, and travel industries. Denave’s global expertise, combined with native teams across Malaysia, makes it a trusted growth custodian for clients across sectors. Whether it is inbound and outbound calls, chatbots, emails, virtual assistants, or social media, our call centre experts manage client support for you while you focus on your core business functions, reducing operational costs, increasing customer satisfaction scores, and maximizing customer lifetime value.
30+
Native language capabilities
600+
CX Agents
60%
Conversion rate
90%
Improvement in Productivity
Boba Sharma
Global Key Accounts Director & Business Head - APAC
“In today’s evolving B2B sales dynamics, Telesales can help organizations acquire new customers faster, re-engage with dormant accounts, open doors for the sales team and help filter the digital outreach data and pass on only warmer leads to the sales team. Telesales can also help acquire new partners and engage and grow contributions with existing partners.”
Impacts We Drive
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
5X
Reduction in AHT
4X
Higher sales appointments
100K
Customers touched monthly
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
5X
Reduction in AHT
4X
Higher sales appointments
100K
Customers touched monthly
Elevate CX with Business Process Outsourcing in Malaysia
Outsource your customer service process including Customer Service, Technical Support with Email & Live Chat, Telemarketing & Cold Calling, Lead Qualification, and Appointment Setting services.
Augment Customer Experiences with Call Centre Outsourcing
Inbound & Outbound Call Centre
Deploy integrated call centre services for 24/7 real-time tech support, query resolution, call answering, cold calling, customer feedback, and lead generation services in Malaysia. Improve your call centre efficiency to get better customer insights and reduce operational costs.
Technical Support
Troubleshoot your customer queries and resolve their concerns or grievances efficiently with our hands-on call centre framework. Our technical support agents deliver superior customer experiences and improved CSAT, and NPS scores with quick and easy resolution to every technical problem.
Chat Support
Get a robust multilingual chat support engine that enables your customers to interact with your business 24/7 and from any device to resolve their issues. Implement our chat process teams to deliver a unified customer experience, leading to higher customer satisfaction, maximum cost efficiencies, and business continuity.
Email Support
We provide real-time email support services to assist customers in communicating their issues/feedback through emails that build their trust and confidence in your brand. Our digital-first CX teams are trained in effective email communication to render enhanced experiences to customers across their journey.
Market Surveys & Research
With our large voice and chat support teams operating in Malaysia, we enable companies to identify new opportunities for market expansion by conducting a thorough market research campaign. Orchestrate competitor research and identify the latest consumer and market trends to accelerate business growth.
Lead Generation
Generate BANT-qualified leads and book sales-ready appointments using our highly-trained multilingual cold calling teams. Our telemarketing agents leverage a range of lead gen strategies to identify, attract, and engage prospects across multiple channels.
Increase Sales with our B2B Telesales Services
Market Expansion
Establish sales presence in new geographies across Malaysia and APAC region and reinforce growth in existing markets with the support of our telemarketing-led go-to-market solutions. We deploy the right mix of data, technology, people, and processes to engineer airtight customer interactions.
Sales Intelligence
Optimize your B2B sales cycle from building targeted prospect lists to lead generation, and forming strong after-sale relationships using accurate sales & prospect intelligence. Integrate the power of the corporate database in Malaysia with business analytics tools to win more deals.
Partner Enablement
Accelerate the digital readiness of channel partners and amplify marketing through resellers to widen channel reach. Using our unified tele and digital engine, we support channel partners with the right resources and technical know-how to widen the campaign reach.
Customer Testimonials
Vikas Kumar
Head - Global Digital Marketing and Operations, Cetas Healthcare
Denave is a full-fledged B2B Telesales service provider enabling businesses to focus on higher- level tasks and achieving revenue results at affordable cost. Apart from the revenue achievements, Denave has provided us with insights on opportunity progression and market intelligence. They are flexible to align with the changing business needs and their capability to provide creative solutions backed with best practices and a deep wealth of experience helped accelerate our success. Denave has continuously achieved over 100% of the targets quarter-on- quarter. For any organisation that wishes to achieve sales or operational objectives, Denave has all the needed resources to help achieve the success you need.
Ivan Ong
Inside Sales Manager - APAC, Kaspersky
Rajeshwari Subramanian
Head - Corporate and Strategic Project Operations, Lenovo
Denave is an agency that defines the term partnership more than a relationship. They consistently came up with creative ways to better solve complex business problems. The team took time to understand the challenges and was able to co-create solutions to drive the business outcome we were looking for. The Denave team has the agility and the skillset to tailor their approach to our requirements and the ability to pivot very quickly based on the strategy and any tactical considerations. I would definitely recommend them as a potential partner.
Kirat Khara
Head - Ecommerce, Lenovo
Ritesh Chopra
Director - Sales & Field Marketing, Norton
It's been a great experience partnering with Denave for the last three years. We sincerely appreciate their commitment and their quest to match the promised deliverables. We find them getting better with every project while managing Retail Brand Audit for Vivo India.
Manbir Grewal
Lead - Retail Brand Management, Vivo
Sudeshna Basu Roy
CEO, MARG
Outstanding efforts and professionalism demonstrated by Denave in managing the event ‘Connected World 23.’ The ambiance, aesthetics, and the design of the entire event was precisely aligned with our expectations. The commitment and enthusiasm of Denave’s events and activation team shone throughout the event. The success of Connected World 23 would not have been possible without Denave's unwavering support, competence, and ability and I can confidently say that we will eagerly look forward to collaborating with them on future events.
Ishan Kushwaha
Associate Brand Manager, Qubo (A Hero Group Venture)
Denave has demonstrated an unwavering commitment to client satisfaction through their event and activation services. Their receptiveness to feedback and commitment to continuous improvement ensures that your event will be a resounding success. With a pan-India presence, their strength across the country ensures that they can deliver excellence wherever your event may be. Choosing them as a partner guarantees you a worry-free and exceptional event experience.
Vinoth Rangasamy
National Trade Marketing Manager, Saint Gobain
Flawless and highly effective execution of our Lancer Mega Distributors Meet 2023. The exceptional efforts put forth by Denave have truly exceeded our expectations and left an unforgettable mark on our event. I extend my heartfelt thanks to Denave India Pvt. Ltd and the entire event team for making our event a great success. Your dedication, creativity, and meticulous execution have made this event truly special for our distributors and have reinforced our trust in your capabilities
Shikha Malhotra
Media Head, Lancer Footwear
Frequently Asked Questions
Denave employs a comprehensive training approach for our telesales team to ensure effective representation of businesses in Malaysia. Our training program includes cultural sensitivity and market-specific nuances, allowing our team to relate to local businesses authentically. We focus on product knowledge, communication skills, and customer-centricity. Continuous coaching and feedback, combined with real-world scenarios, enable our team to navigate the Malaysian business landscape successfully and deliver outstanding results for our clients.
Yes, Denave offers telesales services in multiple languages to cater to the diverse markets in Malaysia. Our tech-enabled multilingual outbound contact center processes ensure that we can effectively communicate with customers and businesses in various languages, including Malay, English, Mandarin, Tamil, Korean, and more. This linguistic flexibility allows us to reach a broader audience and provide tailored solutions to meet the specific needs of different market segments within Malaysia and APAC.
Denave's B2B telesales services significantly contribute to customer retention and upselling in Malaysia. Through personalized engagement, we build strong customer relationships, fostering loyalty. Proactive communication ensures customers are informed about new offerings, creating upselling opportunities. We analyse customer data to identify cross-selling potential, enhancing their overall experience. Gathering feedback and addressing concerns promptly reinforces trust and satisfaction. We design retention programs, like loyalty rewards, and employ data analytics to prevent churn among at-risk customers. Continuous training equips our team with the latest upselling and retention techniques. Denave's comprehensive approach helps businesses in Malaysia retain customers while maximizing revenue through upselling and cross-selling opportunities.
Yes, Denave provides robust performance tracking and reporting for our telesales campaigns in Malaysia. We employ advanced analytics and reporting tools to monitor key performance indicators (KPIs) such as call volumes, conversion rates, customer satisfaction, average handling time (AHT), churn rate, agent occupancy rate, and sales revenue. These insights allow us to continually assess campaign effectiveness and make data-driven adjustments for optimization. By offering comprehensive reporting, we provide our clients in Malaysia with transparency into the performance of their telesales campaigns, enabling informed decision-making, better ROI assessment, and the ability to refine strategies for improved results.
Denave provides highly-trained multilingual inside sales teams to help businesses in Malaysia drive various sales and marketing campaigns such as outbound calling, lead generation, market survey, upselling, appointment setting, and customer service management. Our inside sales teams are trained to handle customer conversations across touchpoints and exceed client expectations.
B2B telesales services in Malaysia involve specialized telemarketing companies engaging in direct sales efforts to other businesses, leveraging call centre outsourcing to enhance efficiency and reach.
The purpose of contact center services is to provide a centralized point where customer inquiries are managed across various channels, offering comprehensive contact center solutions.
BPO solutions in Malaysia encompass a range of services including call center outsourcing services and bpo outsourcing services, aimed at streamlining business processes and improving operational efficiency.
Outsourcing cold calling is an effective strategy for businesses, as it allows access to specialized b2b cold calling services that can improve lead generation and sales outcomes.
The cost of outbound telemarketing in Malaysia varies, with some telemarketing services Malaysia charging per hour or per lead, reflecting the competitive landscape of telemarketing companies in the region.
Our Other Services
Business Analytics
To keep pace with changing business dynamics, organizations should mine enterprise data to gain competitive advantage and make confident business decisions.
Digital Marketing
Transform visitors into leads with our audience-led and customer-focused approach.
Tech & Platforms
Implementing an end-to-end sales process automation makes it easy to calculate the overall sales impact.
Intelligent Data Services
Turn cold calls into warm calls by leveraging our complete and contactable B2B data across industries.