Elevate Customer Support Experience with Omnichannel Call Centre Services
Expand your customer support engine to deliver unrivalled experiences for customers across channels. Denave is the leading digital centre of excellence for CX management, back-office services, and contact centre solutions in India. Let our multilingual call centre experts optimize your customer interactions and convert each interaction into a sales opportunity.
Deploy a more cost-effective process for delivering standardised, high-quality support services in your customer’s native language with multilingual support. We offer data-driven business process outsourcing services, including call centre, answering service, IT, chat, technical, and email support that drive brand loyalty, improve customer satisfaction, and boost your revenue generation capabilities.
30+
Native language capabilities
600+
CX Agents
85%+
CSAT/Promoter
Boba Sharma
Global Key Accounts Director & Business Head - APAC
“In today’s evolving B2B sales dynamics, Telesales can help organizations acquire new customers faster, re-engage with dormant accounts, open doors for the sales team and help filter the digital outreach data and pass on only warmer leads to the sales team. Telesales can also help acquire new partners and engage and grow contributions with existing partners.”
Impacts We Drive
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
4X
Higher sales appointments
100K
Customers touched monthly
5X
Reduction in AHT
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
4X
Higher sales appointments
100K
Customers touched monthly
5X
Reduction in AHT
Accelerate Customer Success with Business Process Outsourcing in India
Deploy an omnichannel call centre engine to deliver heightened customer experiences across channels- voice, text, emails, and social media.
Create Experiences that Convert into Sales Opportunities
Inbound & Outbound Call Centre
Get a full suite of outbound and inbound call centre services to connect with customers and mitigate their challenges through call handling, help desk, enquiry handling services, and more. Streamline your outbound calling to grow sales, capture uncharted markets, and nurture positive customer relationships.
Technical Support
Efficiently address customer queries and resolve concerns in real time using our proactive call centre framework. Our skilled technical support agents enhance customer experiences, resulting in higher CSAT and NPS scores. Count on us for swift and hassle-free resolutions to all technical issues of your buyers and prospects.
Chat Support
Deploy a robust multilingual chat support system that empowers your customers to engage with your business 24/7 and from any device for quick issue resolution. Employ our proficient chat process teams to ensure seamless customer interaction, resulting in elevated customer satisfaction, optimized cost-effectiveness, and uninterrupted business operations.
Email Support
Delivering real-time email support solutions, we aid customers in expressing their concerns and feedback via emails, fostering trust and bolstering confidence in your brand. Our digitally proficient CX teams are skilled in proficient email communication, enriching customer experiences throughout their journey.
Market Surveys & Research
Discover new opportunities for expansion and growth by executing a comprehensive market research campaign with our omnichannel customer support teams in India. We help companies orchestrate competitor research and discover the latest consumer and market trends to accelerate business growth.
Lead Generation
Leverage our highly-trained inside sales team to generate BANT-qualified leads and book appointments with the right prospects. We deploy proven sales strategies to source new leads and improve the sales closure ratio in hyper-competitive markets. Our multilingual cold calling helps you identify new opportunities for market expansion and revenue maximization.
Omnichannel Contact Centre
A blended customer support service delivered via digital and telemarketing channels to speed up business growth.
Workload Reduction
✔ Sales process automation
✔ Universal agent approach
✔ Self-help- IVR, Chatbots, and more
✔ Digital channels- WhatsApp, Emails, and Social Media
Cost for Quality Approach
✔ Highly trained customer support experts
✔ Integrated telemarketing solutions
✔ Scalable customer support model
✔ Multilingual voice and chat support
CX Improvement Orientation
✔ Call center monitoring and quality enhancement
✔ Training
✔ Reporting & Analytics management
Revenue Enablement
✔ Customer retention & renewals management
✔ Cross-sell/upsell
✔ Account servicing
✔ Issue resolution & feedback management
Workload Reduction
✔ Sales process automation
✔ Universal agent approach
✔ Self-help- IVR, Chatbots, and more
✔ Digital channels- WhatsApp, Emails, and Social Media
Cost for Quality Approach
✔ Highly trained customer support experts
✔ Integrated telemarketing solutions
✔ Scalable customer support model
✔ Multilingual voice and chat support
CX Improvement Orientation
✔ Call center monitoring and quality enhancement
✔ Training
✔ Reporting & Analytics management
Revenue Enablement
✔ Customer retention & renewals management
✔ Cross-sell/upsell
✔ Account servicing
✔ Issue resolution & feedback management
Solutions that We Drive through Our B2B Telesales Services
Market Expansion
Identify, address, and penetrate new markets with Denave’s technology-powered go-to-market sales solutions. We leverage the right combination of data, technology, people, and processes to build meaningful customer conversations and capture new sales opportunities.
Sales Intelligence
Streamline your B2B sales cycle from identifying ideal customer personas to generating qualified leads, and building strong after-sale relationships with real-time sales intelligence. Integrate the power of our corporate database with BI analytics tools to win more deals.
Partner enablement
Drive forward partner digital marketing readiness and amplify marketing through partners to magnify channel reach. Through a unified tele and digital engine, we arm partners with the right resources and technical knowhow to strengthen campaign reach and improve MDF utilization.
Customer Testimonials
Vikas Kumar
Head - Global Digital Marketing and Operations, Cetas Healthcare
Denave is a full-fledged B2B Telesales service provider enabling businesses to focus on higher- level tasks and achieving revenue results at affordable cost. Apart from the revenue achievements, Denave has provided us with insights on opportunity progression and market intelligence. They are flexible to align with the changing business needs and their capability to provide creative solutions backed with best practices and a deep wealth of experience helped accelerate our success. Denave has continuously achieved over 100% of the targets quarter-on- quarter. For any organisation that wishes to achieve sales or operational objectives, Denave has all the needed resources to help achieve the success you need.
Ivan Ong
Inside Sales Manager - APAC, Kaspersky
Rajeshwari Subramanian
Head - Corporate and Strategic Project Operations, Lenovo
Denave is an agency that defines the term partnership more than a relationship. They consistently came up with creative ways to better solve complex business problems. The team took time to understand the challenges and was able to co-create solutions to drive the business outcome we were looking for. The Denave team has the agility and the skillset to tailor their approach to our requirements and the ability to pivot very quickly based on the strategy and any tactical considerations. I would definitely recommend them as a potential partner.
Kirat Khara
Head - Ecommerce, Lenovo
Ritesh Chopra
Director - Sales & Field Marketing, Norton
It's been a great experience partnering with Denave for the last three years. We sincerely appreciate their commitment and their quest to match the promised deliverables. We find them getting better with every project while managing Retail Brand Audit for Vivo India.
Manbir Grewal
Lead - Retail Brand Management, Vivo
Sudeshna Basu Roy
CEO, MARG
Outstanding efforts and professionalism demonstrated by Denave in managing the event ‘Connected World 23.’ The ambiance, aesthetics, and the design of the entire event was precisely aligned with our expectations. The commitment and enthusiasm of Denave’s events and activation team shone throughout the event. The success of Connected World 23 would not have been possible without Denave's unwavering support, competence, and ability and I can confidently say that we will eagerly look forward to collaborating with them on future events.
Ishan Kushwaha
Associate Brand Manager, Qubo (A Hero Group Venture)
Denave has demonstrated an unwavering commitment to client satisfaction through their event and activation services. Their receptiveness to feedback and commitment to continuous improvement ensures that your event will be a resounding success. With a pan-India presence, their strength across the country ensures that they can deliver excellence wherever your event may be. Choosing them as a partner guarantees you a worry-free and exceptional event experience.
Vinoth Rangasamy
National Trade Marketing Manager, Saint Gobain
Flawless and highly effective execution of our Lancer Mega Distributors Meet 2023. The exceptional efforts put forth by Denave have truly exceeded our expectations and left an unforgettable mark on our event. I extend my heartfelt thanks to Denave India Pvt. Ltd and the entire event team for making our event a great success. Your dedication, creativity, and meticulous execution have made this event truly special for our distributors and have reinforced our trust in your capabilities
Shikha Malhotra
Media Head, Lancer Footwear
Frequently Asked Questions
As a leading B2B telesales service provider, Denave offers a consultative approach for driving SMB penetration, cloud adoption, partner management, customer retention, and revenue maximization, and more. We leverage over two decades of sales enablement experience to enhance lead generation, improve sales pitch, book appointments with C-Suite, navigate through prospecting pitfalls, and accelerate deal closures within stipulated time frame. We enable the sales team to focus on the right prospects and reduce wasted demand gen marketing efforts.
With over 600+ telesales agents and global delivery centers in Delhi, Bengaluru, London, Malaysia, and South Korea, our B2B telemarketing services support the end-to-end sales journey of businesses in 30+ native language capabilities.
Denave understands that a strong B2B database provides foundational support to telesales projects. Therefore, we employ powerful AI & ML led solutions for prospecting and filling the pipeline with the most relevant leads. We use advanced database profiling techniques to enrich data. We clear the gaps in the data with the help of whitespace discovery methods. Relevant and verified leads in the pipeline deliver promising revenue enablement opportunities for our clients. Check out our Database Management service to know more.
Denave offers comprehensive telesales services that cover inside sales, lead generation, compliance, renewals, audience generation, partner management, and more.
Our Other Services
Business Analytics
To keep pace with changing business dynamics, organizations should mine enterprise data to gain competitive advantage and make confident business decisions.
Digital Marketing
Transform visitors into leads with our audience-led and customer-focused approach.
Retail Activation
With experience-driven, go-to-market capabilities, Denave creates brand experiences that engage, delight, and convert shoppers across channels.
Sales Training
Building an agile workforce with inherent customer-orientation and necessary skills that elevate professional effectiveness is critical to drive business growth.
Tech & Platforms
Implementing an end-to-end sales process automation makes it easy to calculate the overall sales impact.
Field Sales Marketing
Setting up a field sales strategy is never straightforward and involves multi-dimensional challenges linked to increasing dealer breadth, expanding channel
Intelligent Data Services
Turn cold calls into warm calls by leveraging our complete and contactable B2B data across industries.