$12 Million Revenue per Quarter generated from Inbound Voice, Chat and Email

Our Client

Global IT hardware OEM

Campaign Objective

Revenue Maximization

Convert inbound queries from Calls, Emails or chat into sales opportunity via strong value proposition

Market Expansion

Execute sales through ecommerce platform and promote OEM devices to SMB & Consumer segments

Challenges

Ensure a high conversion rate on all inbound customer touch points

Convert general queries to a sales opportunity

Maximize revenue by upsell and increase in Attach percentage

Ensure repeat business from SMB customers

Provide 365 days coverage across various language capabilities

Execution Methodology

Inside Sales

Clear focus on revenue generation through solution selling, upselling and cross selling along with an omni-channel Sales-driven inbound centre

Customer Support

Multi-lingual resources providing flexible 24 hours support. Dedicated OB calling to follow up with the customers and account management for SMB customers

Services Offered

B2B Telesales Services

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Email Marketing

LinkedIn Marketing

Telesales

Webinar Management

Program Reach

Impact Generated

7%

Conversion rate for chat enquires

5%

Conversion rate for Inbound enquires

110,000

Average 110,000 chats answered every quarter

50000

Average 50,000 calls answered every quarter

10,000

Added 10,000 new customers who placed 15,000 Order

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Fuel your Sales Pipeline with Qualified Leads and Close More Deals at Scale

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