Global security software company
Drive client’s antivirus renewal business for SMB segment across PAN India. Idea was to achieve antivirus licence renewals with minimum support.
Strong relationship management with partners on field-Denave maintained strong relationship on behalf of client with partners who were finally responsible for renewing customers product.
Impactful end-to-end co-ordination mechanism between customers, partners, distributors & the client. Aggressive customer follow-up, ensuring minimum slippage of renewals to competition.
renewal conversion Q-o-Q in SMB market
increase in customer retention within 3 quarters of implementing process change