Healthy Technology - Just as important as a Healthy Workforce

Talent | 6 minutes to read

18th Oct, 2018

The way people work is changing, and technology is at the heart of this change. As a factor of the business environment, technologies like artificial intelligence, machine learning and business intelligence are directly and indirectly impacting the outcome from the employees. How people interact with technology at the workplace not only contributes to building a healthy work environment but also enhances business process as a whole.

Business technology platforms like social networks, virtual meeting software, accounting software, customer management applications, and so much more have removed workplace boundaries, facilitating the movement of information and exchange of ideas at the workplace, resulting in quick decision making.

As more and more tasks come under the gamut of technology, it reduces the stress levels amongst the workforce, leading to healthy and happy workforce. On the contrary, imagine a day with mal-functioning systems and you can imagine the stress level of the workforce, leave aside the impact on the organisational output.

So, yes it cannot be ignored!

Business decision makers and HR managers are continually seeking to make workplaces more dynamic and productive by implementing technology solutions across the board.

Business technology these days is focused on automating operations and equipping the workforce with the tools they need to do their jobs efficiently and of course to allow them time to focus on things which leverages their unique (non-imitable by machines) skills.

While we may at times take it for granted, let’s see some of the improvements that technology brings to a business:

  • Technology results in enhanced collaboration and innovation between global and virtual workforces, putting the best minds together to address a problem or opportunity, regardless of their physical location.
  • With apt technology usage, you can focus on intelligent work that therefore leads to higher job satisfaction (due to reduced iterative process intervention)
  • Technology allows better trend spotting and therefore ensures effective and timely business decisions.
  • Technology allows businesses to be highly flexible and responsive when it comes to addressing internal and external client needs, creating an ecosystem that offers a seamless customer experience.
  • Businesses can leverage technology to increase cost-effectiveness. For example, they can save on corporate office infrastructure by deploying a virtual workforce.
  • Technology ensures increased customer satisfaction due to better quality output.
  • Technology enables increased engagement and work-life balance for employees by making the engagement more flexible.
  • Thanks to business process automation, the workforce is relieved of some of the stress that accompanies tedious manual tasks, resulting in enhanced workplace satisfaction quotient in employees.

Therefore, as much as a healthy workforce is imperative for an organisation to ring in revenues, one needs to ensure that even the technological health of the company is well taken care of. It is an inter-dependent and co-existent workplace after all wherein even if one of these two cogs is out of sync, it will impact the second one.

A few more reasons to ensure a good workplace technology health quotient:

Overall Business Efficiency
By leveraging technology, the workforce is able to access a free flow of ideas and skills that improve how they go about working on their tasks. The overall business process is enhanced by leveraging the insights that technology has to offer.

Automation of Operations
The main focus of implementing technology in a business is automating operations. By freeing up the workforce of most of the manual and time consuming tasks, technology lets them focus on more important tasks that might need their attention. Automating operations also increases the overall productivity of the team and brings down instances of human errors, further enhancing the business process.

Business Security
In this digital age, online threats to businesses are evolving at an alarming rate. Cyber criminals continue to be inventive when it comes to devising ways exploit vulnerabilities within a business. Therefore, deploying technology that not only secures the business from outside cyber-attacks but also from the inside is critical for any business that wants to survive in the 21st century.

Connected Employees leading to an integrated work force
Digital workplace dissolves the communication barriers by integrating teams across the geographies through several technologies that employees use these days – right from the emails to virtual meeting tools, thereby leading to a pool of connected employees.

Competitive Advantage
It goes without saying that businesses that leverage technology in some form or the other in their day-to-day and business-critical operations have vast advantages over businesses who don’t. Adapting to emerging and readily-available technology to enhance not only the workforce but business operations as well, is how companies tend to gain competitive advantage.

Industry Relevancy
Technology enables businesses to stay relevant in a continuously evolving and highly competitive market. By leveraging the latest in technology, businesses empower the workforce with tools that make business operations smoother and efficient. Deploying technology also ensures an enhanced customer experience and forging lasting relationships, giving businesses an added advantage over competition.

Deploying new and advanced technologies within the business framework sometimes results in increased costs and a steep learning curve. But only for a limited period of time. Once the dust settles, total cost of ownership goes down significantly, not to mention the added advantage to operations and revenue generation that new technologies bring in.

Therefore, it is imperative that all businesses learn to adapt and move towards a progressive future by adopting technology in the workplace and business operations as a whole. And more importantly, to ensure a good technological well-being as well after the deployment.

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