Customer Success Manager

Tech & Platforms

Date : 19 Jul, 2023

Job description

The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few.

Experience Essential

Product implementation industries, responsible for project scoping, delivery, and overall client satisfaction

Job Responsibilities

• Take initiatives and be proactive to identify and improve the customer engagement process.
• Review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams, and seek to improve all aspects of the customer experience with the company.
• Responsible for customer satisfaction, supported by CSAT/NPS metrics, resulting in account retention, renewals, and upsell.
• Build relationships with assigned customers, set expectations prior to project kick-off, address all technology deployment-related issues, and continually delight them with a positive, customer-centric attitude.

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Job Details

Total Experience :
5-7 years in technology product implementation
Relevant Experience :
5-7 years in technology product implementation
Location :
Noida
Language Expertise :
English
Open Positions :
5
Educational Qualification :
Graduate

Hear From Our Employees

Abhisek Gosh

HR Operation, India

I have been working at Denave for over 7 years and it has been an enriching and fruitful relationship. Denave is a multicultural organization that allows you to interact with people from various nationalities and backgrounds while offering cross-functional learning opportunities. The company prioritizes employee well-being and quite frequently organizes team building, events, and sports activities.

Irma

Program Manager, Malaysia

Fatin Halim

Learning & Development, Malaysia

At Denave, my ideas are valued, and my efforts are appreciated and recognized. Denave is a ground to be planted in if you want to flourish your career in terms of skillsets, compensation, titles, and new responsibilities. As a mother, Denave has helped me find the right work-life balance allowing me to continue my journey as a successful employee and simultaneously take care of my mental health.

Christina Krishnan

Inside Sales Account Manager, Malaysia

Gaurav Tomer

Human Resources, India

My years in Denave have been professionally rewarding. The various training and development programs at Denave have helped improve my expertise and skills in leadership, time management, and more. Some of the positives of working at Denave have been its open culture, team-building activities, and nurturing relationships with colleagues.

Nguyen Dieu Linh

Inside Sales Account Manager, Malaysia

Moutusi Gosh

HR INTL & Recruitment, India

I have been associated with Denave for over 5 years and the journey so far has been very enriching in terms of career growth, new learnings, experiences, and professional grooming. One of the striking differentiators has been the support and guidance provided by the mentors in defining my career goals at Denave.