Customer Success Manager

Tech & Platforms

Date : 19 Jul, 2023

Job description

    The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few.

Experience Essential

    Product implementation industries, responsible for project scoping, delivery, and overall client satisfaction

Job Responsibilities

    • Take initiatives and be proactive to identify and improve the customer engagement process.
    • Review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams, and seek to improve all aspects of the customer experience with the company.
    • Responsible for customer satisfaction, supported by CSAT/NPS metrics, resulting in account retention, renewals, and upsell.
    • Build relationships with assigned customers, set expectations prior to project kick-off, address all technology deployment-related issues, and continually delight them with a positive, customer-centric attitude.

Job Details

  • Total Experience :

    5-7 years in technology product implementation
  • Relevant Experience :

    5-7 years in technology product implementation
  • Location :

  • Language Expertise :

  • Open Positions :

  • Educational Qualification :


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