Globally leading OEM brand
Required inbound telecalling, chat and email outreach processes to increase sales. The brand also wanted outbound calling on inbound MRLs and whitespace database.
B2B Account management
Drive repeat purchase of existing customers throug end-to-end telesales account management.
Distributor DB & profiling
Deployed a team of district managers (DMs) across 6 locations to gather information through web/visit, conduct distributor qualification and deliver business value proposition.
Deployed a dedicated account manager for SMB costumers.
Deployed dedicated training team along with dedicated quality and MIS team to track daily performance.
CRM used to manage inbound calls and customer database, inhouse tool to handle all the website chats.
Sales conversion from inbound queries
Conversion from chat queries
Chats and 24K inbound calls handled every quarter
Revenue generated from start-ups per quarter
Orders fulfilled Q-o-Q
Worth of average revenue delivered over the last four quarters