Transforming Customer Experiences with BPO Outsourcing Services
Stuck with siloed contact centre processes impacting customer retention and experience? Denave’s omnichannel BPO services in Singapore enables businesses to deliver exceptional customer experiences, resolve customer issues, conduct market research, bolster B2B lead generation services, and appointments. Elevate customer experience and accelerate sales across multi-channel touchpoints, including voice, chat, social media, email, and bots/virtual assistants.
From inbound and outbound calls to email and chat support, our AI-powered call centre outsourcing and customer service helps boost brand image and keep your business thriving. We have proven competency in managing digital customer support engines while enabling companies to prioritize core business functions, minimize operational costs, and maximize efficiency.
- 30+ Native language capabilities
- 600+ CX Agents
- 15Mn+ B2B Data
- 100K+ Customers touched daily
Boba Sharma
Global Key Accounts Director & Business Head - APAC
“In today’s evolving B2B sales dynamics, Telesales can help organizations acquire new customers faster, re-engage with dormant accounts, open doors for the sales team and help filter the digital outreach data and pass on only warmer leads to the sales team. Telesales can also help acquire new partners and engage and grow contributions with existing partners.”
Impacts We Drive
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
4X
Higher sales appointments
100K
Customers touched monthly
5X
Reduction in AHT
98%
call quality assurance score
90%
customer satisfaction
30%
CSAT enhancement
4X
Higher sales appointments
100K
Customers touched monthly
5X
Reduction in AHT
Maximize Customer Success with Call Centre Outsourcing
Build scalable call centre team to maximize your CSAT scores and convert every customer interaction into a sales opportunity.
Elevate Your Customer Experience with Outsourced BPO Solutions
Inbound & Outbound Call Center
Power up your customer engagement and deliver frictionless customer experiences through our 24*7 BPO outsourcing services. Whether it is enquiry handling, call answering, customer support, or lead generation, our multilingual customer service teams do it all for you.
Technical Support
Resolve your customer queries and troubleshoot their issues or grievances in real-time with our proactive tele agents. Our technical support agents enhance your customer experience and CSAT scores with the seamless resolution to any technical problem.
Chat Support
Our chat support teams enable your customers to communicate and interact with your business at any time and from any device to resolve their issues. Our native teams deliver seamless customer experience to drive higher customer satisfaction, maximize cost efficiencies, and provide business continuity.
Email Support
We deliver integrated email support services to help customers communicating their concerns via emails and build trust and confidence in your brand. Our digital-native teams are trained in effective email communication to deliver enhanced customer experience.
Market Surveys & Research
With our large telesales teams operating across APAC, we help businesses identify new opportunities for expansion and growth by executing a comprehensive market research campaign. Conduct competitor research and identify trends to boost business growth.
Lead Generation
Leverage nearshore and offshore telemarketing services to maximize BANT-qualified leads and sales appointments, allowing your sales teams to close more deals. Our agents apply multiple strategies to identify, attract, and engage prospects across multiple channels.
Solutions that We Drive with Our B2B Telesales Services
Market Expansion
Establish footprints in new geo-market segments and reinforce growth in existing markets using our tele-led go-to-market services. We deploy the right system of data, technology, people, and processes to foster unhindered customer interactions.
Sales Intelligence
Augment your B2B sales cycle from identifying ideal customer personas to generating qualified leads, and building strong after-sale relationships with real-time sales intelligence. Integrate the power of our corporate database with BI analytics tools to win more deals.
Partner enablement
Accelerate partner digital readiness and amplify marketing through channel partners to widen channel reach. Using our unified tele and digital engine, we support partners with the right resources and technical knowhow to broaden the campaign reach and improve MDF utilization.
Customer Testimonials
Vikas Kumar
Head - Global Digital Marketing and Operations, Cetas Healthcare
Denave is a full-fledged B2B Telesales service provider enabling businesses to focus on higher- level tasks and achieving revenue results at affordable cost. Apart from the revenue achievements, Denave has provided us with insights on opportunity progression and market intelligence. They are flexible to align with the changing business needs and their capability to provide creative solutions backed with best practices and a deep wealth of experience helped accelerate our success. Denave has continuously achieved over 100% of the targets quarter-on- quarter. For any organisation that wishes to achieve sales or operational objectives, Denave has all the needed resources to help achieve the success you need.
Ivan Ong
Inside Sales Manager - APAC, Kaspersky
Rajeshwari Subramanian
Head - Corporate and Strategic Project Operations, Lenovo
Denave is an agency that defines the term partnership more than a relationship. They consistently came up with creative ways to better solve complex business problems. The team took time to understand the challenges and was able to co-create solutions to drive the business outcome we were looking for. The Denave team has the agility and the skillset to tailor their approach to our requirements and the ability to pivot very quickly based on the strategy and any tactical considerations. I would definitely recommend them as a potential partner.
Kirat Khara
Head - Ecommerce, Lenovo
Ritesh Chopra
Director - Sales & Field Marketing, Norton
It's been a great experience partnering with Denave for the last three years. We sincerely appreciate their commitment and their quest to match the promised deliverables. We find them getting better with every project while managing Retail Brand Audit for Vivo India.
Manbir Grewal
Lead - Retail Brand Management, Vivo
Sudeshna Basu Roy
CEO, MARG
Outstanding efforts and professionalism demonstrated by Denave in managing the event ‘Connected World 23.’ The ambiance, aesthetics, and the design of the entire event was precisely aligned with our expectations. The commitment and enthusiasm of Denave’s events and activation team shone throughout the event. The success of Connected World 23 would not have been possible without Denave's unwavering support, competence, and ability and I can confidently say that we will eagerly look forward to collaborating with them on future events.
Ishan Kushwaha
Associate Brand Manager, Qubo (A Hero Group Venture)
Denave has demonstrated an unwavering commitment to client satisfaction through their event and activation services. Their receptiveness to feedback and commitment to continuous improvement ensures that your event will be a resounding success. With a pan-India presence, their strength across the country ensures that they can deliver excellence wherever your event may be. Choosing them as a partner guarantees you a worry-free and exceptional event experience.
Vinoth Rangasamy
National Trade Marketing Manager, Saint Gobain
Flawless and highly effective execution of our Lancer Mega Distributors Meet 2023. The exceptional efforts put forth by Denave have truly exceeded our expectations and left an unforgettable mark on our event. I extend my heartfelt thanks to Denave India Pvt. Ltd and the entire event team for making our event a great success. Your dedication, creativity, and meticulous execution have made this event truly special for our distributors and have reinforced our trust in your capabilities
Shikha Malhotra
Media Head, Lancer Footwear
Frequently Asked Questions
As a leading B2B telesales service provider, Denave offers a consultative approach for driving SMB penetration, cloud adoption, partner management, customer retention, and revenue maximization, and more. We leverage over two decades of sales enablement experience to enhance lead generation, improve sales pitch, book appointments with C-Suite, navigate through prospecting pitfalls, and accelerate deal closures within stipulated time frame. We enable the sales team to focus on the right prospects and reduce wasted demand gen marketing efforts.
With over 600+ telesales agents and global delivery centers in Delhi, Bengaluru, London, Malaysia, and South Korea, our B2B telemarketing services support the end-to-end sales journey of businesses in 30+ native language capabilities.
Denave understands that a strong B2B database provides foundational support to telesales projects. Therefore, we employ powerful AI & ML led solutions for prospecting and filling the pipeline with the most relevant leads. We use advanced database profiling techniques to enrich data. We clear the gaps in the data with the help of whitespace discovery methods. Relevant and verified leads in the pipeline deliver promising revenue enablement opportunities for our clients. Check out our Database Management service to know more.
Denave offers comprehensive telesales services that cover inside sales, lead generation, compliance, renewals, audience generation, partner management, and more.
Our Other Services
Business Analytics
To keep pace with changing business dynamics, organizations should mine enterprise data to gain competitive advantage and make confident business decisions.
Digital Marketing
Transform visitors into leads with our audience-led and customer-focused approach.
Tech & Platforms
Implementing an end-to-end sales process automation makes it easy to calculate the overall sales impact.
Intelligent Data Services
Turn cold calls into warm calls by leveraging our complete and contactable B2B data across industries.