Being able to get a product in person & seeking guidance from instore sales personnel to make purchase decisions has always given retail shopping a preference over e-commerce. With the ongoing (& necessary) practices of social-distancing and other safety guidelines, customers have become wary of thronging the stores. However, the need for a personalized purchase guidance remains.
Denave’s Virtual Retail Solution is a technology-enabled alternate retail sales model to adapt and evolve with the changing times and customer preferences. So, when ‘walk-ins’ are getting impacted, a skilled Virtual Brand Consultant (VBC) helps you supplement the gap with ‘call-ins’.