Timely
and critical customer data is the most vital stimulant
for your sales operations. Denave Support Services Group
empowers your business with this data through dedicated
support services carried out from remote-implemented projects.
Denave's proprietary processes and customized frameworks
deliver cutting-edge support to your business, so that
your sales operations are left free to carry out their
core activities to perfection.
Our comprehensive bouquet of services include reseller
and customer profiling, market segmentation and conducting
and interpreting market surveys. Whether it is database
management (capturing and analyzing data through state-of-the-art
tools) or dedicated partner management (for high-end complex
products), our services bring you closer to your customers,
cut your time to market and put your business on the top
of the value chain in your industry.
Our range of support services encompasses all stages of
your business activities: from product development and
launch to Marketing, Sales and Support.
Stage
|
Activity |
Delivery
Mode |
Product
Development
|
Need identification surveys |
Telephone / Email |
|
Product acceptance surveys |
Telephone / Email / Feet-on-street |
| |
|
|
Marketing
|
Competitor analysis |
Telephone / Email / Feet-on-street |
|
Event handling |
Telephone / Email |
|
Ad-effectiveness surveys |
Telephone |
|
Product awareness surveys |
Telephone / Email |
| |
Awareness campaigns (Product awareness,
Scheme awareness) |
Telephone / Feet-on-street |
| |
|
|
| Sales |
Mail Order |
Email / Web |
| |
Partner Identification |
Telephone |
| |
Partner Profiling |
Telephone / Email |
| |
Partner recruitment |
Telephone / Web / Email / Feet-on-street |
| |
Partner Training |
Feet-on-street |
| |
Inbound Lead management |
Telephone |
| |
Telesales |
Telephone |
| |
|
|
| Support |
Helpdesk services |
Telephone / Email |
| |
|
|
|
| |
 |
Surveys and Market
Intelligence Services
|
|
| |
|
Database Management
Services
|
|
| |
|
Lead Generation and
Management
|
|
| |
|
Partner Identification
and Acquisition Services
|
|
| |
|
Partner Relationship
Services |
|
Surveys and
Market Intelligence Services
SSG teams use trained resources armed with extensive
on-the-ground knowledge to capture valuable information
from end-users, channels and even your competitors.
We offer data gathering activities like customer acceptance
surveys, competition analysis, product awareness surveys
and channel satisfaction surveys to help you take timely
and informed decisions.
Database Management
Services
We showcase our key strength in use of cutting-edge
technologies in our services to collate and manage customer
and market databases. Sophisticated tools are used to
create a comprehensive yet state-of-the-art data repository
by collating, profiling and cleaning your existing databases.
This repository can then be subjected to data mining
tools including data cubes and slicing & dicing,
to unearth invaluable information, best termed as business
intelligence.
Lead Generation and Management
Built on a solid foundation of three years of R&D
and constant innovation, our state-of-the-art lead generation
and management engine packs in powerful features for
sales leads management. You can deploy individual modules
from our wide range of offerings: lead generation, lead
allocation, response management, lead tracking and closure.
You can also combine our Database Management services
with Lead Generation and Management to gain maximum
information with minimum effort.
Partner Identification and
Acquisition Services
Denave's active database of and constant interaction
with a nationwide reseller network can aid your business
in identifying just the right set of partners for your
sales channel. Our 18 offices in all major reasons across
India capture the pulse of channel networks across every
nook and corner of your target market. Our unparalleled
insight into the working of the channel is the keystone
of our Partner Identification and Acquisition Services.
We can identify, acquire and put in motion a highly-effective
channel in as short time as possible. We also offer
partner profiling on parameters like turnover, product
profile, coverage, and size of sales team.
Partner Relationship Services
We have a large team trained and experienced in forging
and maintaining relationships with partners. Our Partner
Relationship Services can be a credible interface between
your company and your customers: we shall be in constant
touch and continuously available to your partners with
their concerns. We shall provide you with quality feedback
on key questions like:
| |
|
How do your partners
feel about their associations with you?
|
|
| |
|
Are they happy selling
your product?
|
|
| |
|
Do they give adequate
mindshare to your product?
|
|
| |
|
Are they satisfied
with the support that you provide?
|
|
| |
|
Are they updated on
the latest development in you organization and products?
|
|
Helpdesk
Services / Audit Services
Denave's Support Services help you configure and launch
the right helpdesk services to provide support to your
partners and your customers. We also offer audit services
to monitor and feedback the efficacy of existing helpdesk/support
services.
|
